Privacy Policy

Last Modified: 6/18/2020

This Privacy Policy (“Policy”) of 33 Mile Radius, LLC doing business as Plumbing Local (“Plumbing Local,” “us,” “our,” or “we”), which will always be at https://plumbinglocal.com/privacy-policy/ is intended to help you understand our privacy practices and how we collect, use, disclose and process your personal information. We also describe your rights and choices with respect to how we process your personal information. This Policy applies to www.plumbinglocal.com, and all other websites and domains on which a link to this Policy appears (including all subdomains, collectively the “Site(s)”). This Policy does not apply to any other websites owned or operated by 33 Mile Radius, LLC that do not link to this Policy, terms for which are included with those sites individually. We have a “data controller” or direct relationship with all individuals accessing the Sites, submitting personal information via the Sites for any reason, or calling any phone number posted on our Sites.

ACCEPTANCE:

Any entity accessing the Sites (“you”) represents and warrants that you accept the data practices and terms described in this Policy. If you do not agree with this Policy, please discontinue your use of the Sites immediately.

CHANGES TO THIS POLICY:

We may revise this Policy from time to time and without prior notice to you. Except as otherwise noted in this Policy, such changes may apply to any personal information we already hold about you or personal information collected after the Policy is modified. Changes will be posted on this page and are effective as of the “Last Modified” date at the top of this Policy. Please visit this page regularly so that you are aware of our latest updates. Continuing to access or use this Site after any changes become effective indicates your acceptance of the revised Policy.

In addition, we may provide you with “just-in-time” disclosures or additional information about the data processing practices of specific parts of our Site. Such notices may supplement this Policy or provide you with additional choices about how we process your personal information.

THIRD PARTIES:

This Policy does not apply to information processed by third parties, for example, when you visit a third party website or interact with third party services including those you may access by following a link from the Sites or those with whom we may share information as set forth in this Policy. Please review any third parties’ privacy policies before disclosing information to them.

When you call a number posted on the Sites or otherwise submit an inquiry for service, we share this information with our network of vendors (“Vendors”), who pay us to provide this service, to enable them to provide you with estimates and other information related to your inquiry. Our terms of service require that Vendors utilize Personal Data in accordance with all applicable local, state and federal laws, rules and regulations. Note that any Personal Data transferred to our Vendors as part of our services is no longer under our control. Each Vendor has its own Privacy Policy, and you should contact those Vendors directly regarding their use of your Personal Data.

PERSONAL INFORMATION:

“Personal Data” means any information about an identified or identifiable individual and any performance, log and cookie information that may be linked with an identifiable individual. We collect and process the following types of information. Note: Specific Personal Data elements listed in example are provided for example only and may change. We may create anonymous records from Personal Data for certain business purposes of ours, of our Vendors and of our Affiliates as defined below. Any information that is anonymized or aggregated is no longer Personal Data and we may indefinitely use it, share it and retain it for any reason.

“Contact Data”: Personal Data about you
used to contact you. For example: your name, company name, title,
email address, physical address, phone number, and/or username.

“Performance & Log Data”: Information
created by your use of our Sites. For example: your IP address,
browser type, operating system, command line information, diagnostic
information related to the Site (i.e. crash activity reports), the
referring webpage, pages visited, date, your geo-location, your mobile
carrier, your device and application IDs and search terms. Note that
Depending on the law of your country of residence, your IP address may
legally be considered personally identifiable information.

“Cookies”: A cookie is a small amount of
data generated by a website and saved by your web browser. Its purpose
is to remember information about you, similar to a preference file
created by a software application. In some cases, Cookies and similar
automated data collection technologies may be used to collect personal
information, or information that becomes personal information if we
combine it with other information.

“Web Pixels”:
A web pixel is small HTML code snippet which is loaded when a user
visits a website or opens an email. It is used for tracking user
behavior on our Sites such as referring sites and form submissions. In
some cases, Web Pixels may be used to collect personal information, or
information that becomes Personal Data if we combine it with other
information.

“Other Data”: Any other
information that an individual provides to us. For example: survey
responses, blog comments, or other communication submitted to
Plumbing Local.

COLLECTION AND PROCESSING:

We collect your Personal Data through our Sites and over the phone
when you call an inquiry number listed on our Sites. Our Sites are
public, any information that is disclosed on our Sites may appear on
search engines, or other publicly available platforms and may be
“crawled,” searched and used by unaffiliated third parties. Please do
not post any information that you do not want to reveal publicly and
please do not call us from any phone number you do not give us
permission to utilize and share as provided below.

Phone Inquiries: When you call us using a number posted on the
Sites, we may collect standard caller identification information
including the phone number you’re calling from and the name to which
the line is registered. We may store this information in our databases
and use this information to connect you with Vendors in our network.

Customer Service: When you contact us through the
Sites, including submitting a “contact us” or other online inquiry
form, subscribing to a newsletter or blog, downloading a whitepaper or
other informational document, entering a contest, registering for a
demo or webinar, completing an online survey or any other means, we
may record your Contact Data in our customer relationship management
system and use your Personal Data to respond to you, or provide this
information to a Vendor so that the Vendor may respond to you. If you
provide a mobile phone number to us, you are explicitly granting us
and our Vendors permission to send text messages to that number to
respond to your request and to contact you at that number via an
auto-dialer or with a recorded message, which we may do at our
discretion.

Marketing: We may use your
Personal Data to keep you updated about our products and services and
send you promotional material about Plumbing Local and
participating Vendors and as permitted by applicable law, on behalf of
our parent company, affiliates, subsidiaries, joint ventures, or other
companies under common control with us (collectively, “Affiliates”)
and partner companies. Promotional materials may include marketing
communications, online surveys, notifications regarding our events and
webinars and those of our Vendors, Affiliates and partners. If you
provide a mobile phone number to us, you are explicitly granting us
and our Vendors permission to send text messages, recorded messages,
and/or use an auto-dialer to contact that number for marketing and
promotional purposes, which we or Vendors may do at our discretion.
You may opt-out of our marketing communications at any time.

Cookies & Similar Tech: When you access the Sites
or open one of our HTML emails, we may automatically record
Performance & Log Data by using Cookies, Web Pixels, web beacons,
click-stream tracking and similar automated data collection
technologies. We use this Personal Data for essential and functional
purposes including for site administration, to improve the performance
and usability of the Sites, and analyze how users interact with the
Sites. On certain portions of our Sites, we may collect Personal Data
through these technologies for advertising, remarketing or other
similar purposes.

Security: We process your
Personal Data to enhance the security of our Sites and to combat spam,
malware or other security risks. This may include monitoring your
activities on our Sites. Without processing your Personal Data for
such purposes, we may not be able to ensure the security of our Sites.

Additional Processing: If we process
Personal Data in connection with your use of the Sites in a way not
described in this Policy, this Policy will still apply generally (e.g.
with respect to Your Rights and Choices) unless otherwise stated when
you provide it.

SHARING:

Information we collect may be shared with a variety of parties
depending upon the purpose for and context in which that information
was provided. In all cases where we share Personal Data with third
party service providers acting on our behalf, we will use a “minimum
necessary” standard to disclose only that information required for
satisfying the purpose of or performing the service for which the
information is disclosed. We generally transfer Personal Data
according to the following:

Consent: We will
share your Personal Data in accordance with your consent for us to do
so. By submitting any Personal Data via our Sites or by calling a
number published on our Sites you are providing consent for us to
share your Personal Data with our network of Vendors.

Service Inquiries: When you call a phone number
posted on the Sites or otherwise submit in inquiry for service, we may
transfer your call to or share some or all of your Personal Data with
one or more Vendors, who pay us to provide this service, to enable the
Vendor(s) to provide you with estimates and other information related
to your inquiry. If you provide a mobile phone number to us, you are
explicitly granting us, and any Vendor to whom we transfer your
inquiry, permission to call and send text messages to that number to
respond to your request and to contact you at that number via phone
call, text message, an auto-dialer or recorded message, which we or
our Vendors may do at our discretion.

Service Providers: In connection with our general business operations,
to enable certain features, and in connection with our other
legitimate business interests, we may share your Personal Data with
service providers or sub-processors who provide certain services or
process data on our behalf. Our contracts with these service providers
dictate that they only use your information in connection with the
services they perform for us and you consent to our sharing of
information with these parties by using our Sites subject to this
Policy.

Affiliates: In order to streamline
certain business operations, develop products and services that better
meet the interests and needs of our customers, and inform our
customers about relevant products and services, we may share your
Personal Data with any of our current or future Affiliates. You hereby
agree to our sharing some or all of your information and Personal Data
with our Affiliates.

Third-Party Partners:
When you complete an online inquiry form to which you were referred by
a third-party partner, any information collected through an online
inquiry form hosted on the Sites may be shared with the referring
third party partner. We may share your Personal Data with third
parties for marketing or adverting purposes, as permitted by law. For
example, when you sign up for a webinar co-hosted by us and a
third-party partner, we may share your Personal Data with the
third-party partner. Third party partners may use your Personal Data
for their own purposes subject to their own privacy policies.

Business Transactions: Your Personal Data may be
processed in the event of a business transaction, such as a merger,
acquisition, liquidation, or sale of all or a portion of our assets.
For example, Personal Data may be disclosed (subject to
confidentiality restrictions) during the due diligence process for a
potential transaction or may part of the assets transferred, in such
case the acquiring company will possess any rights granted to us under
this Policy.

Legal Disclosures: In limited
circumstances, we may without notice to you or your consent, access
and disclose your Personal Data any communications sent or received by
you, and any other information that we may have about you to the
extent we believe such disclosure is legally required, to prevent or
respond to a crime, to investigate violations of our Terms of Use, or
in the vital interests of us or any person. Note, these disclosures
may be made to governments that do not ensure the same degree of
protection of your Personal Data as your home jurisdiction. We may, in
our sole discretion (but without any obligation), object to the
disclosure of your Personal Data to such parties.

RETENTION:

We retain Personal Data for so long as necessary to service the
purpose(s) for which your Personal Data was processed and for a
reasonable time thereafter, or as necessary to comply with our legal
obligations, to resolve disputes or enforce our agreements. While
retention requirements can vary by jurisdiction, we generally apply
the retention periods noted below:

Site Activity:
We may store any information about your activity on our Sites or any
Other Data created, posted or shared by you on our Sites for as long
as we deem it necessary or until you provide specific instructions to
delete it, which may be indefinitely, or where a valid business reason
exists for such storage such as maintaining the integrity of our
systems and logs or for the establishment or defense of legal claims,
audit and crime prevention purposes.

Marketing:
We store information used for marketing purposes indefinitely until
you unsubscribe. When you unsubscribe from marketing communications,
we add your contact information to our suppression list to ensure we
respect your unsubscribe request.

Cookie Data:
We retain any information collected via cookies, clear gifs, flash
cookies, webpage counters and other technical or analytics tools up to
one year from the expiry of the cookie or date of collection. Cookies
owned by third parties may have other retention periods.

Call Recording: As required by applicable law, we
will inform you that a call will be recorded before doing so. Any
recorded telephone calls with you may be retained for a period of up
to six years. Note that any Personal Data transferred to our Vendors
as part of our services is no longer under our control. While our
terms of service require that Vendors utilize Personal Data in
accordance with all applicable local, state and federal laws, rules
and regulations, each Vendor has its own data retention policy. You
should contact those Vendors directly regarding their retention of
your Personal Data.

YOUR RIGHTS AND CHOICES:

Rights: You have the following rights in
your Personal Data, in each case to the extent required/permitted
under applicable law, and subject to our rights to limit or deny
access or disclosure under applicable law.

Access:
You may request a list of your Personal Data that we process by
submitting an official request in writing via email to address
provided below.

Rectification: You may
correct any Personal Data that we hold about you by emailing us at the
address provided below and indicating both the inaccurate and
corrected information.

Erasure: You may
request that we delete your Personal Data from our systems once per
year by making an official request in writing via email to the address
provided below and indicating the specific information you would like
permanently deleted from our systems.

Data Export:
You may request a copy of your Personal Data in a common portable
format of our choice by submitting an official request in writing via
email to the address provided below. We may require that you provide
additional Personal Data to exercise these rights, e.g. information
necessary to prove your identity. We also reserve the right to retain
certain account information for our recordkeeping or compliance
purposes.

Note that any Personal Data transferred to our Vendors as
part of our services is no longer under our control. Our terms of
service require that Vendors utilize Personal Data in accordance with
all applicable local, state and federal laws, rules and regulations.
Each Vendor has its own policies and procedures for you to exercise
your rights. You should contact those Vendors directly regarding
exercising your rights regarding your Personal Data.

It is possible for you to access
and use the Sites without providing any Personal Data, but you may not
be able to access certain features or view certain content and some
portions of the Sites may not function properly. You have the
following choices regarding Personal Data we process:

Consent: If you consent to processing you may
withdraw your consent at any time to the extent required by law.

Opt-Out: Any communications from us that are not
service-related or transactional in nature will offer you an
“unsubscribe” option. You may opt-out of receiving marketing
communications from us by following the opt-out instructions included
in such communications or contacting us at the email provided below.
It may take up to 30 days for us to process an opt-out request. We may
send you other types of transactional and relationship email
communications including service announcements, administrative
notices, and surveys, without offering you the opportunity to opt-out
of receiving them. To the extent required by law, you may choose to
opt-out of sharing Personal Data with third parties. Note that any
Personal Data transferred to our Vendors as part of our services is no
longer under our control. Our terms of service require that Vendors
utilize Personal Data in accordance with all applicable local, state
and federal laws, rules and regulations. Each Vendor has its own
opt-out procedures, and you should contact those Vendors directly
regarding their opt-out policies and procedures.

Telemarketing:
We have adopted and adhere to policies that comply with applicable
Federal Trade Commission, Federal Communications Commission and state
laws/regulations. If you do not want to receive non-informational
calls from us, you can ask us to place your telephone number(s) on our
internal Do Not Call List by emailing us at the contact information
provided below. Your request must include, at minimum, your telephone
number and name. If you have multiple telephone numbers, please be
sure to include all numbers that you would like included on our Do Not
Call List in your request. Any phone call, e-mail or any other form of
communication used to confirm receipt of your Do Not Call request will
not be deemed to have violated this Policy. Your request will be
honored within thirty days of the request in compliance with federal
and state laws. Note that any phone information transferred to our
Vendors as part of our services is no longer under our control. While
our terms of service require that these Vendors utilize this contact
information in accordance with all applicable local, state, and
federal laws, rules, and regulations including TCPA, each Vendor has
its own Do Not Call List and you must contact each Vendor individually
to be placed on their internal Do Not Call Lists.

Cookies:
If you do not want information collected through the use of cookies,
you can manage/deny cookies (and certain technologies) using your
browser’s settings menu or by using a variety of tools.

• You can visit the Google Ads Settings page here.
• You can use the Google Analytics Opt Out Browser add on.
• Digital Advertising Alliance’s opt-out page here allows you to opt
  out from receiving third party advertiser cookies and Web Pixels.
• You can visit the Network Advertising Initiative opt-out page
  here.
• You can control Facebook’s use of interest-based ads through your
  Facebook account settings or can visit the customer support page
  here.
• To learn more about cookies and similar tracking technologies, and
  how they can affect your privacy, visit allaboutcookies.org.

As there is no consistent industry understanding of how to respond
to “Do Not Track” signals, we do not alter our data collection and
usage practices when we detect such a signal from your browser.

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS:

This Privacy Notice for California Residents (“Notice”) supplements
the information contained in the other sections of this Policy and
only applies to consumer users of our Sites that are residents of the
State of California (“Consumer(s)” and in this Section “you” and
“your”). We have adopted the terms of this Notice to comply with the
California Consumer Privacy Act of 2018 (“CCPA”) and its related
regulations. Terms used in this Notice have the same meanings as
defined in the CCPA.

We collect Personal Information that identifies, relates to,
describes, references, is capable of being associated with, or could
reasonably be linked, directly or indirectly, with an individual
Consumer, household, or device. We have collected the following
categories of Personal Information from Consumers within the last
twelve months:

The following examples are taken directly from the
CCPA, where we indicate that a category is collected, we collect at
least one of the example items from each category.

We obtain the categories of Personal Information listed above from
the following categories of sources:

• Directly and indirectly from activity on our Sites. For example,
  from customer submissions through our website or customer usage
  details collected automatically.
• Directly from consumers accessing our Sites and utilizing our
  services. For example, from phone calls made to us, emails sent to
  us, and form data submitted to us from Sites.
• From third parties. For example, Google and Facebook.

Sharing of Personal Information:

Personal Information we collect may be shared with service providers
who provide certain services on our behalf, including but not limited
to identity verification, fraud prevention, business intelligence,
customer relationship management, bill collection, payment processing,
marketing, hosting, and other common technology services. Our
contracts with these service providers dictate that they only use
Consumer information in connection with the services they perform for
us and you consent to our sharing of information with these parties by
using our Sites subject to this Policy.

In the preceding twelve months
we have disclosed the following categories of Personal Information to
our third-party service providers for a business purpose:

• Category A: Identifiers
• Category B: California Consumer personal information
• Category D: California Consumer commercial information
• Category F: California Consumer internet or other similar network
  activity
• Category G: California Consumer geolocation data
• Category K: Inferences drawn from other personal information

We disclose Consumer Personal Information for our business purposes
to the following categories of third parties:

• Our Affiliates. For example, sharing information with companies
  under common control with us.
• Service Providers. For example, sharing information with an email
  marketing service provider.
• Third parties to whom you or your agents authorize us to disclose
  your Personal Information in connection with products or services we
  provide to you. For example, providing tools which allow a customer
  to contact home plumbing vendors in their local area.

In the preceding twelve months we have sold the following categories
of Personal Information to Vendors:

• Category A: Identifiers
• Category B: California Consumer personal information
• Category D: California Consumer commercial information
• Category F: California Consumer internet or other similar network
  activity
• Category G: California Consumer geolocation data
• Category K: Inferences drawn from other personal information

The CCPA provides Consumers with specific rights regarding their
Personal Information. This section describes your CCPA rights and
explains how to exercise those rights via a Verifiable Consumer
Request.

“Verifiable Consumer Request”: means a
request that:

• is submitted to the contact information provided below;
• is made by you or your authorized representative on your behalf,
  or by you on behalf of your minor child;
• is made only twice within a twelve-month period;
• provides sufficient information for us to reasonably verify that
  you are the person about whom we collected Personal Information or an
  authorized representative of such person; and describes your request
  with sufficient detail to properly understand, evaluate, and responds
  to your request.
• describes your request with sufficient detail to properly
  understand, evaluate, and responds to your request.

We are unable to respond to requests when we cannot verify your
identity or authority to make the request. Personal Information
provided in a Verifiable Consumer Request will only be used to verify
the requestor’s identity or authority to make the request and to
comply with the request. You are not required to create an account
with us to submit a Verifiable Consumer Request. We can only honor and
respond to Verifiable Consumer Requests related to data that we hold
directly in our systems. Personal Information shared with or sold to
Vendors or other third parties is subject to their Verifiable Consumer
Request process and such request should be submitted directly to those
Vendors and third parties.

Access and Data Portability: Upon receipt of
a Verifiable Consumer Request we will disclose the following
information

• The categories of Personal Information we collected about you;
• The categories of sources of the Personal Information we collected
  about you;
• The categories of third parties with whom we shared your Personal
  Information;
• Our business or commercial purpose for collecting or selling your
  Personal Information;
• The specific pieces of Personal Information we collected about you
  (also referred to as a Data Portability Request);
• If we sold or disclosed your personal information for a business
  purpose, two separate lists disclosing:

   

  • Sales, identifying the categories of Personal Information that
    each category of third party purchased;
  • Disclosures for a business purpose, identifying the categories
    of Personal Information that each category of third party received.

Personal Information is retained by us for various time periods, we
may not be able to fully respond to what might be relevant for the
twelve months prior to receipt of the Verifiable Consumer Request.

California Civil Code Section 1798.83 entitles Consumers to request
information concerning whether a business has disclosed certain
information about you to any third parties for the third parties’
direct marketing purposes. Consumers who wish to request further
information in compliance with this law or have questions or concerns
about our privacy practices and policies may contact us using the
Contact Information below.

Deletion Requests: The CCPA provides
Consumers with the right to request that we delete any Personal
Information that we collected about you, subject to certain
exceptions. Upon receipt and confirmation of your Verifiable Consumer
Request we will delete your Personal Information from our records,
unless an exception applies, and direct our service providers to
similarly delete your Personal Information from their records.

In addition to submitting a Verifiable Consumer Request, requests to
delete your Personal Information can be made by submitting this form.

The CCPA provides Consumers the right to opt-out of the sale of
Personal Information about their or their household, for example their
name, postal or email address, and other personally identifying
information. You need not be physically present in California exercise
this right, provided that you have a current California residence.
This right is subject to certain exemptions. For example, it does not
apply to information that we share with certain third-party service
providers that are performing business functions for us or on our
behalf.

To exercise the right to opt-out, you, or your authorized
representative, may submit an opt-out request to us using this form,
or by emailing or calling us at the contact information provided
below. You are not required to create an account with us to submit an
opt-out request. Personal Information provided in an opt-out request
will only be used to verify the requestor’s identity or authority to
make the request and to comply with the request.

Following the fulfillment of your opt-out request, we will wait at
least twelve months before asking you to reauthorize Personal
Information sales. However, you may opt-in to Personal Information
sales at any time, by contacting us using any method in the Contact
Information section.

Non-Discrimination: We will not discriminate
against you for exercising any of your CCPA rights. Unless permitted
by the CCPA: we will not deny you goods or services; charge you
different prices or rates for goods or services, including through
granting discounts or other benefits, or imposing penalties; provide
you a different level or quality of good or services; or suggest that
you may receive a different price or rate for goods or services or a
different level or quality of goods or services.

SECURITY:

We have implemented reasonable security measures designed to secure
your Personal Data from accidental loss, unauthorized access, use,
alteration and disclosure, however we do not provide any guarantee
that your Personal Data will remain secure. We are not responsible for
circumvention of any privacy settings or security measures contained
on the Sites. All information you provide to us is stored on our
service providers’ servers which utilize industry standard security
controls; however, we do not have control over and will not be liable
for third parties’ security processes. Any transmission of information
or Personal Data is at your own risk

MINORS:

Our services are neither directed at nor intended for direct use by
individuals under the age of 18 or the age of majority in the
jurisdiction where they reside. Further we do not intentionally gather
information about such individuals. If we learn that we have
inadvertently done so, we will promptly delete it. Do not access or
use the Sites if you are not the age of majority in your jurisdiction
unless you have the consent of your parent or guardian.

INTERNATIONAL TRANSFERS:

Plumbing Local operates in the United States. If you are
accessing the Sites from outside the United States, your Personal Data
may be transferred to, stored, or processed in the United States and
maintained on computers or servers located outside of your state,
province, country, or other governmental jurisdiction where the
privacy laws may not be as protective those in your jurisdiction. By
accessing our Sites, you understand and consent to the transfer of
your information to the United States and to those third parties with
whom we share it as described in this Policy.

CONTACT INFORMATION:

Plumbing Local
6133 Rockside Rd., Suite 400
Independence, Ohio 44131

Email: [email protected]

Phone:
Toll Free: 1-888-594-8381
Local: 216-600-0879